Answers to these frequently asked questions are intended to provide brief information relevant to your child's health. If you would like to speak with us regarding any of these topics, do not hesitate to call us.
All You Need to Know
How do I obtain a prescription refill?
Please call our office and follow the prompts for our prescription refill line. Allow one business day for all routine prescription refills. For prescriptions that require prior authorization from your insurance company, please plan ahead to allow at least three to five days for refill approval. Prescription refills for controlled substances such as pain medications are refilled Monday through Friday only.
Are you accepting new patients?
Yes, we welcome new patients.
Do you accept my health insurance plan?
Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.
How do we contact the doctor after hours?
Our medical providers are available 24 hours a day. Call our main office at (856) 795-3313 and follow the prompts to page a provider on call. Please be aware that after-hours calls are intended for urgent medical issues that cannot wait until the next business day. Referral and appointment requests will not be addressed via pager. Pages are typically returned within 15 minutes. Please call back if you have not received a timely response.
IN THE EVENT OF A LIFE THREATENING EMERGENCY, CALL 911.
What days are you open?
Our office is open Monday through Friday. As our daily schedule is subject to change, please call to confirm office hours.
When will I receive lab or test results?
You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.
Do I need to obtain a referral prior to making an appointment?
Our office does not require referrals, but many insurance providers will only cover specialist visits with a prior referral from your primary care physician. Please check with your insurance company to determine whether a referral is required.
Disclaimer: This website is intended to offer general information only. Nothing contained on this site, including third party content, should be considered a substitute for medical advice, diagnosis and/or treatment. Advocare does not assume liability or responsibility for any of the information contained on this website. Please consult your Advocare physician with more detailed questions and to receive specific diagnoses and recommendations.
